Koala Net Post Office FAQs

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1. Is this a free service?
Yes, believe it or not, writing and reading Digital Postcards is a free service. We get our money from advertising sponsors. That's why you see those banners on our pages.
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2. How do the Digital Postcards work?
A Digital Postcard is a web page that is created when you fill out and submit the postcard form. You can have a look at our sample postcard. We send an email to recipients to inform them that a digital postcard is waiting at the post office. You can even overwrite our standard email message or add some text of your own.
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3. Is there a way to customize my postcard's layout?
Yes, you can select pictures, colors, backgrounds and music files. You can even link to any picture and sound on the Web.
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4. Can I enhance my digital postcards with a picture or music file from my personal computer?
Sure. You can upload the file to our server before you create your postcard. The upload program will return your file's new URL. On the postcard program's main form you simply enter this URL into the "custom image" or "custom sound" field.
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5. Can anyone read my postcards?
Only the recipient and you can access the digital postcard file. Of course our Webmaster could read it too, but you can be sure he's too busy and will not be willing to read hundreds of postcards every day. Each Digital Postcard has its own claim check number. It is impossible to view a postcard without entering this number first and only the sender and the recipient will know it.
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6. When will my postcards be discarded?
Our postal clerk discards each digital postcard two weeks after it has been written. Sorry, there's no way to recover these postcards. However, there is a return receipt checkbox in our postcard form. If you activate it, you will be notified by email when the recipient has downloaded your postcard.
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7. I can't find the digital postcard that was sent to me. Is this a bug?
No, up to now we have located all "missing" postcards. There are several possible reasons for not being able to find your digital postcard.

The most common reason: Some browsers don't support basic functions that are required to pick up Digital Postcards (e.g. some browsers from AOL, WebTV and IBM).

But don't worry... here's how you get your postcard anyway:
Simply send mail to our email robot. It will immediately mail you a detailed explanation.
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8. When I click the button on your welcome page, nothing happens. Why?
You are recycling on this page. This is a browser related problem. You should access The Digital Postcard with an up-to-date browser like Netscape Navigator or Microsoft Internet Explorer.
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9. How about computer viruses and Digital Postcards?
Our program eliminates possibly malicious code from a digital postcard before it is saved on our server. So no-one can annoy you with a JavaScript bomb in a postcard. Also, "conventional" computer viruses can't be transmitted with a postcard, because we do not transmit executable binaries to your computer.
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10. What's the record flight for a chicken?
16 seconds.
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